Privacy Policy

At Northvan Appliance, we proudly provide specialized chimney and appliance services across various locations, ensuring quality and convenience for clients in Abbotsford, Burnaby, Coquitlam, Delta, Langley, Mission, New Westminster, North Vancouver, Vancouver, and Richmond. Whether you need chimney cleaning, inspections, repairs, or installations, our dedicated team is here to serve these communities with expertise and care.

Consent
By accessing our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect
We collect personal information with transparency, explaining its purpose at the time of collection. If you contact us, we may gather details such as your name, email, phone number, message content, attachments, and other information you provide. When creating an account, we may request contact details such as your name, company name, address, email, and phone number to enhance and personalize your experience.

How We Use Your Information
The information we collect is used in several ways, including:

  • Operating and maintaining our website
  • Enhancing, personalizing, and expanding our website
  • Analyzing how you use our website
  • Developing new products, services, features, and functionalities
  • Communicating with you directly or through our partners for customer service, updates, and marketing purposes
  • Sending you emails
  • Detecting and preventing fraud

Log Files
Northvan Appliance follows standard practices in using log files. These files record visitors when they access websites, a common feature of hosting services’ analytics. The information collected includes IP addresses, browser type, ISP, timestamps, referring/exit pages, and the number of clicks. This data is not linked to personally identifiable information and is used to analyze trends, manage the site, track user movement, and gather demographic data.

Advertising Partners’ Privacy Policies
For information on the Privacy Policy of each advertising partner associated with Northvan Appliance, please consult the respective list. Third-party ad servers or networks may use cookies, JavaScript, or Web Beacons in their advertisements and links on our website. These tools are sent directly to your browser, capturing your IP address automatically. These technologies are used to measure the effectiveness of ad campaigns and personalize the ads you see on websites. Please note that Northvan Appliance has no control over the cookies used by third-party advertisers.

Third-Party Privacy Policies
Northvan Appliance’s Privacy Policy does not apply to other advertisers or websites. We recommend reviewing the Privacy Policies of third-party ad servers for further details on their practices and opt-out options. You can manage cookie preferences through your browser settings. For more information on handling cookies with specific browsers, please visit their respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, California consumers have specific rights regarding their personal data. You may request that a business disclose the categories and specific pieces of personal data it collects about you, delete any personal data it holds, and refrain from selling your personal data. Northvan Appliance is committed to responding to such requests within one month. To exercise these rights, please contact us.

GDPR Data Protection Rights
We are committed to ensuring you are fully aware of your data protection rights. Every user has the right to:

  • Access their data
  • Request corrections to their data
  • Request erasure of their data
  • Restrict or object to certain types of data processing
  • Request data portability to transfer data to another organization or directly to themselves under specific conditions

Northvan Appliance will respond to such requests within one month. To exercise your rights, please contact us.

Children’s Information
Protecting children’s privacy online is a priority at Northvan Appliance. We encourage parents and guardians to monitor and guide their children’s internet activities. Northvan Appliance does not knowingly collect personal information from children under 13. If you believe your child has provided such information on our site, please contact us immediately, and we will promptly remove it from our records.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@northvanappliance.com.

Thank you for trusting Northvan Appliance with your personal information. We are committed to protecting your privacy and ensuring your security.